This Privacy Policy (the "Privacy Policy") explains how THORE ("THORE," "we," "our," and/or "us") collects, uses, and discloses information when you access and use our website (the "Site"), applications, and all related products and services (collectively, the "Services").

At THORE, we value your privacy and are committed to protecting your personal information. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. Your use of our Services is also subject to our Terms of Service, which are incorporated by reference into this Privacy Policy.

1. What We Mean by Personal Information

For the purposes of this Privacy Policy, "Personal Information" refers to any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

2. Information We Collect

We collect various types of information from or about you or your devices, from different sources, as described below.

A. Information You Provide to Us

When you interact with our Services or otherwise communicate with us, we collect information that you provide to us directly. This may include, but is not limited to:

• Contact Information: Your name, email address, physical address, and phone number.
• Account Information: Data you provide when you register for our Services, create an account or profile, or accept the creation of an account on your behalf.
• Transaction Information: Details you provide in connection with completing a transaction or purchase using the Services.
• Communications: Information you provide when you contact us directly for support, inquiries, or feedback, including the content of your communications.
• Demo & Service Requests: Information collected when you schedule a demo or request specific Services.
• Newsletter Subscriptions: Your email address and preferences when you subscribe to our newsletters and updates.
• Career Applications: Information provided when you apply for a job with us, such as your contact details, resume, and employment history.
• Customer/Supplier Information: Limited Personal Information processed in the course of our business relationship, such as company name, title, order details, and credit information where applicable.
• Voice Data (if applicable): If our Services involve voice-assisted technology, and with your permission, your voice and information shared during calls.

B. Information We Collect Automatically

Most data collected through our Site and Services is technical in nature and is processed automatically using technologies such as application programming interfaces (APIs), software development kits (SDKs), cookies, and similar software-based technologies. This automatically collected data may include, alone or in combination with other data, Personal Information:

• Usage Information: Information about your interactions with our Services, such as pages viewed, searches conducted, dates and times of visits, mouse movements, and keystrokes.
• Network and Internet Information: URLs, Internet Protocol (IP) addresses, bounce rates, active (TCP/IP) ports, number of sessions initiated, click streams, and network/Wi-Fi access points.
• Device Information: Information about the device and software you use to access our Services, including web browser type, operating system version, and device identifiers (e.g., device model and ID, MAC address).
• Location Information: We may infer your location using your IP address. If location services are enabled on your device or in connection with our mobile application, we may collect precise location data (e.g., GPS coordinates) to provide location-specific information or to process certain service requests.
• Information from Cookies and Similar Technologies: We and our third-party partners may collect information using cookies, pixel tags, web beacons, clear GIFs, or similar technologies to understand how you use our Services, remember your preferences, and for analytics and advertising purposes. For more details, please see the "How We Use Cookies and Other Technologies" section below.

C. Information We Receive from Third Parties

We may receive additional Personal Information about you from third parties, such as data or marketing partners, and combine it with other information we have collected about you.

3. How We Use the Personal Information We Collect

We use the information we collect for the following purposes:

• To Provide and Improve Services: To operate, maintain, debug, improve, and enhance our Services, and to develop new products, features, and functionalities.
• To Administer Accounts: To administer your use of the Services and any accounts you may have with us.
• Personalization:To personalize your experience with our Services.
• Communications: To communicate with you, provide updates, respond to your inquiries and support requests, and send service announcements, newsletters, marketing, or promotional materials.
• Transaction Processing: To collect and remit payments for paid features and process transactions.
• Analytics and Research:To monitor and analyze the use of our Services, understand user behavior, and generate useful data concerning user interests and characteristics.
• Security and Fraud Prevention:To find and prevent fraud, respond to trust and safety issues, and protect our rights, property, or safety and the rights, property, and safety of our users or the public.
• Compliance and Legal Obligations:To enforce our Terms of Service, resolve disputes, comply with legal requirements, civil and criminal subpoenas, court orders, or other compulsory disclosures.
• Advertising: To ensure relevant advertising is presented within the Services (in compliance with applicable law).
• Feedback:To contact you to obtain feedback regarding the Site and the Services.
• Referrals:If another user refers you to us, we may use your email address to send that user's message, unless you otherwise affirmatively provide your information to us.

4. How We Disclose the Information We Collect

We may disclose Personal Information you provide to us or that we collect automatically with the following categories of third parties:

• Affiliates: We may disclose any Personal Information we receive with our subsidiaries and affiliates for any of the purposes described in this Privacy Policy.
• Service Providers: We may disclose Personal Information with vendors and service providers who perform services on our behalf, such as payment processors, independent adjusters, web hosting and data storage providers, marketing service providers, and communications service providers (e.g., cloud hosting providers, email platforms).
• Advertising Partners:With our advertising partners in compliance with applicable law.
• Public Authorities: To law enforcement or other public authorities if legally required to do so, or if necessary to protect our rights or the rights of third parties.
• Business Transfers:In connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets, or in connection with bankruptcy proceedings or other corporate reorganization.
• With Your Consent:We may also disclose information from or about you or your devices with your explicit permission.

5. Links to Other Websites

Our Services may contain links to other websites, products, or services that are not owned or operated by us. This Privacy Policy applies only to the THORE Site and Services. We do not exercise control over third-party services or other websites. Your interactions with these third-party services are governed by their respective privacy policies. We encourage you to read the privacy policies and other terms of such third parties before providing any information to them or using their services.

6. Security

We take reasonable efforts to protect your Personal Information using industry-standard security technologies and procedures designed to improve the security of the information we maintain. However, no electronic transmission or storage of information can be entirely secure. Therefore, we cannot guarantee that unauthorized third parties will never be able to overcome these measures or use your Personal Information for improper purposes.

7. Do Not Track Signals and Similar Mechanisms

Some web browsers offer a "Do Not Track" signal. There is no universally accepted standard for how to respond to these signals. Currently, THORE does not take action in response to "Do Not Track" signals.

8. Your Choices and Managing Your Privacy

We keep your data on your behalf and for your benefit. You may have certain rights regarding your Personal Information, depending on your jurisdiction. These rights may include:

• Accessing Your Information: You can request a copy of the Personal Information we hold about you.
• Correction/Update: You can request that we correct or update inaccuracies in your Personal Information.
• Deletion: You can request the deletion of your account information or certain Personal Information. Please note that we may be required (by law or otherwise) to retain some information even after a deletion request.
• Opt-out of Marketing Communications: You can unsubscribe from our promotional emails via the link provided in the emails. You may still receive administrative messages from us.
• Location Information: You can prevent your mobile device from sharing precise location information at any time through your device's operating system settings. However, some features of our Services may not function as intended without location data.

To exercise these rights or for further assistance and questions regarding this Privacy Policy or a copy of your account data, please contact us at support@thore.com.

9. International Transfers of Personal Information

THORE is based in the United States. Personal Information we collect may be transferred to, stored on servers in, and accessed from the United States and other countries where our service providers operate. We use, transfer, and disclose Personal Information solely for the purposes described in this Privacy Policy and in compliance with applicable laws. By using our Services, you consent to such transfer, storage, and processing of your information outside of your country of residence.

10. Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, to deal with potential legal claims, to comply with our business interests, and/or to abide by all applicable laws. Thereafter, we either delete or de-identify your Personal Information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share Personal Information previously collected from you, we will attempt to notify you through our Services, by email, or other communication. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes will constitute your acceptance of such changes.

12. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at support@thore.com.